Returns Policy

All our products are made to order using print-on-demand partners. Because of this, we can only accept returns or offer replacements for items that are misprinted, defective, or damaged during shipping.

If your order is defective, misprinted, or damaged:
Contact us within 30 days of receiving your item at returns@neonpandadesigns.co.uk with your order number, a description of the issue, and photos of the item.
We’ll review your claim and, if approved, arrange a replacement or refund at no extra cost to you.
Return instructions and address will be provided if a return is required.

We cannot accept returns or exchanges for:
Wrong size ordered or buyer’s remorse (please check our size guides carefully before ordering)
Items that are not defective, misprinted, or damaged
Sale items or gift cards

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason. However, this does not apply to goods made to your specification or clearly personalized (all our products are made to order).

Refunds

Once your return (if required) is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days.

Questions?

Contact returns@neonpandadesigns.co.uk for any questions about returns or refunds.

 

Returns & Refunds FAQ

Q: Can I return my order if I change my mind or ordered the wrong size?  
A: Because all products are made to order, we can’t accept returns or exchanges for buyer’s remorse or incorrect sizing. Please check our size guides carefully before ordering.

Q: What if my item is damaged, misprinted, or defective?  
A: If you receive a damaged, misprinted, or defective item, contact us within 30 days at returns@neonpandadesigns.co.uk with your order number, a description of the issue, and photos. We’ll arrange a replacement or refund.

Q: How do I start a return for a faulty item?  
A: Email returns@neonpandadesigns.co.uk with your order details and photos of the issue. We’ll review your request and provide instructions if a return is needed.

Q: Do you offer refunds?  
A: If your return is approved, refunds are processed to your original payment method within 10 business days after we receive and inspect the item.

Q: Are there any items that can’t be returned?  
A: We can’t accept returns for sale items, gift cards, or non-defective products.

Q: What about orders shipped to the EU?  
A: EU customers have a 14-day right to cancel, but this doesn’t apply to custom-made or personalized products (which includes all our items).